Objects - Charter

Model tree

DisputeEvidence

DisputeEvidence

The evidence fields an agent can actually write.

Field	Type	Description
`productDescription`	`string`	A description of the product or service that was sold. max length 20000
`customerName`	`string`	The name of the customer.
`customerEmailAddress`	`string`	The email address of the customer.
`customerPurchaseIp`	`string`	The IP address the customer used when making the purchase.
`billingAddress`	`string`	The billing address the customer provided.
`duplicateChargeId`	`string`	The ID of the earlier charge that appears to be a duplicate of the disputed one.
`duplicateChargeExplanation`	`string`	How the disputed charge differs from the earlier one that looks like a duplicate. max length 20000
`refundPolicyDisclosure`	`string`	How and when the customer was shown the refund policy before buying. Text, not an uploaded document. max length 20000
`refundRefusalExplanation`	`string`	Why the customer is not entitled to a refund. max length 20000
`cancellationPolicyDisclosure`	`string`	How and when the customer was shown the cancellation policy before buying. Text, not an uploaded document. max length 20000
`cancellationRebuttal`	`string`	Why the customer’s subscription was not cancelled. max length 20000
`serviceDate`	`string`	When the customer received or began receiving the service, written for a human to read rather than as a timestamp.
`shippingDate`	`string`	When the product began its route to the shipping address, written for a human to read rather than as a timestamp.
`shippingCarrier`	`string`	The delivery service that shipped the product. Separate several with commas.
`shippingTrackingNumber`	`string`	The tracking number from the delivery service. Several, comma separated.
`shippingAddress`	`string`	The address the product was shipped to, as complete as possible.
`accessActivityLog`	`string`	Server or activity logs showing the customer accessed the digital product, with IP addresses and timestamps. max length 20000
`uncategorizedText`	`string`	Any additional evidence or statements. max length 20000