> ## Documentation Index
> Fetch the complete documentation index at: https://docs.r28.ai/charter/llms.txt
> Use this file to discover all available pages before exploring further.

# Objects

> Every object and enum the Disputes tools accept.

## Model tree

<div className="model-tree"><div className="model-tree-scroll"><div className="tree-node"><a href="#disputeevidence">DisputeEvidence</a></div></div></div>

## DisputeEvidence

The evidence fields an agent can actually write.

<div className="reference-table">
  | Field                          | Type     | Description                                                                                                                                                              |
  | ------------------------------ | -------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
  | `productDescription`           | `string` | A description of the product or service that was sold. <span className="field-constraints">max length 20000</span>                                                       |
  | `customerName`                 | `string` | The name of the customer.                                                                                                                                                |
  | `customerEmailAddress`         | `string` | The email address of the customer.                                                                                                                                       |
  | `customerPurchaseIp`           | `string` | The IP address the customer used when making the purchase.                                                                                                               |
  | `billingAddress`               | `string` | The billing address the customer provided.                                                                                                                               |
  | `duplicateChargeId`            | `string` | The ID of the earlier charge that appears to be a duplicate of the disputed one.                                                                                         |
  | `duplicateChargeExplanation`   | `string` | How the disputed charge differs from the earlier one that looks like a duplicate. <span className="field-constraints">max length 20000</span>                            |
  | `refundPolicyDisclosure`       | `string` | How and when the customer was shown the refund policy before buying. Text, not an uploaded document. <span className="field-constraints">max length 20000</span>         |
  | `refundRefusalExplanation`     | `string` | Why the customer is not entitled to a refund. <span className="field-constraints">max length 20000</span>                                                                |
  | `cancellationPolicyDisclosure` | `string` | How and when the customer was shown the cancellation policy before buying. Text, not an uploaded document. <span className="field-constraints">max length 20000</span>   |
  | `cancellationRebuttal`         | `string` | Why the customer's subscription was not cancelled. <span className="field-constraints">max length 20000</span>                                                           |
  | `serviceDate`                  | `string` | When the customer received or began receiving the service, written for a human to read rather than as a timestamp.                                                       |
  | `shippingDate`                 | `string` | When the product began its route to the shipping address, written for a human to read rather than as a timestamp.                                                        |
  | `shippingCarrier`              | `string` | The delivery service that shipped the product. Separate several with commas.                                                                                             |
  | `shippingTrackingNumber`       | `string` | The tracking number from the delivery service. Several, comma separated.                                                                                                 |
  | `shippingAddress`              | `string` | The address the product was shipped to, as complete as possible.                                                                                                         |
  | `accessActivityLog`            | `string` | Server or activity logs showing the customer accessed the digital product, with IP addresses and timestamps. <span className="field-constraints">max length 20000</span> |
  | `uncategorizedText`            | `string` | Any additional evidence or statements. <span className="field-constraints">max length 20000</span>                                                                       |
</div>